Printed manuals and page after page of PDF instructions increasingly struggle to deliver the results you need. Service technicians, customers, and even Sales today expect more than static PDFs – information must be available fast, intuitively, and contextually. That’s precisely where state-of-the-art chat interfaces come in: They deliver knowledge precisely where it’s needed without any time-consuming scrolling or searches. What used to involve tediously flicking through the manual, is now answered in seconds – precisely, contextually, and in plain language. These dialogue systems are now finding their way into technical documentation to provide users with intuitive access to complex information.

Whereas in the past you had to do a search, now you can simply ask. easychat adds a dialogue-oriented AI assistance function to your content delivery portal easybrowse. This chat function allows users to ask questions in everyday language – and the system responds with context-based, easy-to-understand answers taken directly from the content in easybrowse. Modern language models (LLMs) draw on your structured corporate know-how so that information is provided fast, precisely, and understandably. The technical basis comes in the shape of chatAssist from the PANTOPIX SPHERE, an AI technology that gds has integrated seamlessly into easybrowse. Users gain AI-powered access to your entire product knowledge – fast, accurate, and in natural language.

easychat is not a stand-alone run-of-the-mill chatbot, but deeply embedded in your existing information ecosystem. Thanks to close intermeshing with easybrowse, easychat uses the structure and metadata of your documentation to provide specific answers. The combination of retrieval-augmented generation with the tried-and-tested metadata and faceted search in easybrowse ensures that information is not only found faster but also processed more accurately. Unlike generic AI chats, which are based on public web data, easychat only accesses your verified company knowledge. Each answer is fact-based and provided with clear source references, guaranteeing maximum transparency and traceability. The existing rights and role allocation is also retained – the assistant only displays content that the particular user can see, and always uses the latest portal data, without any media incompatibility directly in the familiar easybrowse environment. In short, easychat combines the efficiency of state-of-the-art AI with the context of your documentation, for more relevant and more reliable information than a generic chatbot could ever deliver.

easychat provides benefits for a wide range of user groups in your company and with your customers thanks to faster, simpler knowledge access:

Maintenance and service (including commissioning): Technicians on a job – whether with maintenance, repair, or commissioning – receive the information they need immediately via easychat. In the past, lots of research and flicking through was necessary; now solutions and step-by-step instructions are available in seconds. That minimizes downtime for machinery and noticeably simplifies your teams’ daily work.

Customers in the service portal: Your end customers or partners now find answers much more easily. In the digital customer portal, they can simply enter their questions into the chat and immediately receive useful information instead of having to flick through huge manuals. Even users that are not big fans of technology get to the right information faster in this way – substantially reducing the entry hurdles into the documentation in the process. At the same time, the number of simple standard inquiries to your support falls as users themselves can resolve many problems straightaway.

Support and hotline teams: easychat substantially reduces the workload of your service and support staff. The system answers repetitive routine queries automatically and consistently, allowing your experts to focus on more complex customer issues. The easychat answers are always based on the official, approved information sources – your team can rely on the AI not producing any ‘hallucinations,’ but delivering reliable content from the technical documentation. This increases both efficiency in support as well as the satisfaction of your customers.

Overall, easychat noticeably simplifies everyday usage with your information for everyone involved – from internal maintenance teams, external service technicians, through to end users in the portal.

You can access easybrowse both via a browser or the app. The app is optimized specifically for touch operation and also offers enhanced functions.

The easybrowse app not only allows all content to be accessed online, but also stored for offline use. QR codes and barcodes can also be scanned directly via the app.

This ensures, for example, that stored information can also be accessed fully even in areas with no network coverage. Complete documentation can also be provided on a device onto which content has already been uploaded. The integrated scanner recognizes numbers based on stored patterns and directly applies the right filters.

All content is stored encrypted in the app. This ensures that even sensitive data can always be protected reliably.

In addition, the easybrowse app can also be tailored to your specific requirements as an individual knowledge app – both for mobile devices and as a portable version running Microsoft Windows.

Please do not hesitate to contact us.