Martin Droste | Customer Advisor
CLEAR PROCESSES – IMPROVED DOCUMENTATION
ARC-Desk is a web application that supports two central processes in your documentation cycle:
Start by uploading a manual – e. g. from the Content Management System XR – to the portal. Users can then attach change requests as comments to any paragraph, image, graphic image, chapter, etc. Graphics or longer texts are added to the change object as attachments. Change requests can be discussed between authorized parties and ultimately approved or declined. The complete discussion history is permanently stored and retrievable at any stage.
You then republish the manual revised on the basis of the change requests on ARC-Desk. Changed chapters or sections are clearly marked, as are the implemented changes. Depending on authorization, reviewers can add additional comments, approve or reject the changed chapters or sections.
Put an end to change requests via telephone, eMail, paper, PDF or even door-to-door shouts. Replace them with a central, easy-to-use web-based component.
Central administration and permanent storage ensures complete traceability of all processes: who recommended which change and when, who accepted or rejected it and who went on to implement it in the documents?
Do away with approval processes via PDF or paper
Highly efficient: Find changed or revisable areas quickly and easily. Only the changed sections require approval. All others are merely displayed. Once all sections are approved, the entire manual is approved
Traceability: The system permanently stores who has approved which sections (during which revision)
Benefit from the most user-friendly XML editorial system on the market. Tailored and sector/segment-oriented.
The easiest route for you to reach your customers and service staff. Just a click of your mouse to automatically transfer your data offline, onto th eWeb or apps via predefined channels.
Tailored concepts, requirement-oriented specifications and a process-compliant system structure lets you successfully conclude each and every one of your projects.
Explore our long-term experience in processing editorial projects with a distinct full-service background. Across all products and sectors, from the world's largest corn chopper to power plant generators ...